When One Agent Tried to DO Everything

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When One Agent Tried to DO Everything The second article in my Finance Agent series My first Collection Manager Agent worked well - until I kept giving it more jobs. What started as a customer-review assistant grew to hanle automated credit-hold analysis, collection-call preparation, and customer email drafting. Each addition made sense. Together, they created a problem. In my first article, I mentioned the importance of narrower scope. This time, I want to show you what happened when I ignored that lesson. Watch: Why I Split One Agent Into Three What the First Version Was Asked to Do The first Collection Manager Agent started with a simple job. Review a customer. Pull the aging, the credit limit, the open invoices. Tell me what to do next. It did that well. Then I started adding to it. • I wanted it to react automatically when a sales order was placed on credit hold. • I wanted it to prepare me for a collection call. • I wanted it to review disputes and promises to pay. • I wa...
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DynamicsCon 2025 - Chicago

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I am honored to be presenting at DynamicsCon 2025 in Chicago - May 13 - 16. https://dynamicscon.com/


I have two sessions:

On Wednesday, May 14th at 3:45pm - I am co-presenting with Kent Nielsen.  Our topic is Canvas vs. Model-Driven Power Apps.


On Thursday, May 15th at 9:45am - I am presenting one of my most popular sessions - Getting started with Power Automate for D365 F&SCM.  Even if you have seen this session before, there is some new info on environment variables, building solutions and storing approval information in D365.




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